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FAQ

How to find out the balance
of your Playground card?


At the moment, it is not possible to check the balance online. In the store, all stations that sell or use the card will check the amount of credits and e-tickets though. Both are valid indefinitely, so you don't have to worry about your credits expiring.


 

Is it possible to buy product purchase vouchers?


Yes, you can buy purchase vouchers for products in the amount of 500 and 1000 CZK at the cash registers, those are valid for one year from the date of purchase. If you buy this voucher as a gift, the recipient can decide for himself whether to use it to buy goods or cards for attractions, but only in store.


 

How to proceed in case
of a complaint?


If you have problems with a purchased product and would like to complain about it, please contact reklamace@theplayground.cz. Don't forget to include a description of the defect and the receipt in the e-mail.


 

Is there wheelchair

access?


Yes, there is an entrance for the disabled in Panská Street, which the staff will be happy to open for you upon request. You can reach the first floor by a glass elevator in the front of the store. Unfortunately, most of the attractions are not accessible
for wheelchair users or we would recommend that you always consult them individually first.
 

Is it possible to visit the
store with a stroller?


Of course, you will always find a ramp in one of the entrances to allow entry, and the entire store is adapted for movement with a carriage. You can reach the first floor by a glass elevator in the front of the store. To access the changing table, just ask anyone from the Playground staff.


 

Are dogs allowed inside?


Our building is pet friendly! However, we have to respect the needs of other customers, which is why only dogs on a leash
and with a muzzle - or in the owner's arms - are allowed to enter. Thank you for respecting this measure. Only people are allowed to enter the individual attractions.
 

Where can I park?


We highly recommend arriving by public transport, as the shop is within walking distance (3 minutes) from the Náměstí Republiky or Jindřišská tram stops, and you can get directly to Na Příkopě Street by metro (Můstek station). If you come to the citycenter by car, you can use the paid parking spaces in Na Příkopě or Panská streets or the underground parking lot of the Palladium shopping center.


 

Are there toilets in the store?


You can find our toilets all the way back of the first floor and pay by coins or credit card. Before you go through the turnstile, don't forget to take your Payment Receipt to claim your purchase discount. To access the changing desk, just ask anyone from the Playground staff.


 

Is there a cloakroom?


We are preparing lockers, for now we recommend using the large shopping bags that are available throughout the store. If you visit one of the big attractions (Papilonia Butterfly House, DIVR Virtual reality or Mercuria Lasergame) you can deposit your things on site.
 

Is Euro payment possible?


Yes, you can pay for purchases in Euro, but only with paper bills (coins cannot be accepted) and we only return in Czech crowns. You can always find the current exchange rate at the cash registers.

 

What is the usual time spent
in The Playground?

 

On average, visitors spend 2 hours with us, but it can be much longer depending on the attractions you choose to use. We recommend arriving at 10 am or early afternoon to allow plenty of time, and making a reservation for a specific lasergame or virtual reality time.

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